Contact Us

To order a spare part for your machine, please contact Nespresso by phone at 80002233. Our team will check the availability, and then will contact you to arrange the delivery of the spare part (delivery fee applies) or pick up from your local Boutique.

In order to descale your machine, you should purchase the Nespresso descaling kit. This descaling kit is compatible with all Nespresso machines and contains two separate descaling liquids. We recommend one descaling every 600 capsules or once every six months.

The descaling agent gently eliminates the limescale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first machine use.

Firstly, please place the whisk inside and fill with fresh water until the first indication of "max". Then, switch to warm mode. After the stirring, clean with a soft damp cloth after each use to remove all traces of milk, and prevent it from burning.

The warranty of your machine lasts for a period of two years from the date of purchase and the invoice (or a copy of the invoice) is needed, in order to cover any technical issues.
During this period, Nespresso will either repair or replace, at it's discretion, any defective product at no charge to the owner.
This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or other reason beyond Nespresso’s reasonable control, included but not limited to :normal wear and tear, failure to follow the product instructions, improper or inadequate maintenance, calcium deposits or descaling, connection to improper power supply, unauthorized product modification or repair, fire, lightning, flood, input of dust/fluid/insects or other external causes.

You can recycle your capsules in one of the following ways:
Hand out the filled recycling bag to our recycling partner ACS courier during the delivery of your order. At this time Box Now & Fetch couriers do not participate in our recycling pick up program. Το get your Recycling Bag(s) visit a Nespresso boutique to pick up or add to cart while placing an order online. 
The volume of capsules collected is transferred to our recycling partner. A specially designed capsule recycling machine separates the coffee from the aluminum, which is then recycled with environmentally friendly technology, for the production of other products. We use aluminum as packaging material for our capsules because it protects the approximately 900 aromas contained in a Nespresso Capsule. Aluminum can be recycled forever without losing its properties whereas coffee is used as agricultural fertilizer. Nespresso covers the cost of this entire trip to and from recycling points and provides the proceeds of the process on a non-profit basis.